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For any inquiries, call +1 (302) 600-1287 or email info@modernwellnesstech.com
For any inquiries, call +1 (302) 600-1287 or email info@modernwellnesstech.com

FAQ

Frequently Asked Questions

Is the item I want currently available?

Yes, unless it's specifically labeled as "Out of Stock" on our website, you can purchase it.

What are the shipping fees?

We provide complimentary shipping for all our products.

How long does shipping typically take?

Once your item is in transit, it usually arrives within 2-7 business days. Orders are processed within 1-2 business days, bringing total delivery time from moment of purchase to 3-9 business days.  For more details, visit our Shipping Policy page.

Do you match prices?

Absolutely! We match prices as long as the competitor offers the same product, free shipping, and direct shipment from the manufacturer. If you find another retailer with a lower price than we offer, please contact us to see if we can match or beat it.

Does the product come assembled?

Typically, our products arrive disassembled and are packaged in boxes on a pallet. If assembly service is needed, reach out to us for a quote.

What warranty do you offer?

All our products come with a 2-year warranty.

What's the process after I place an order?

After placing your order, you'll receive a confirmation email from info@modernwellnesstech.com. Keep this email for your records. We then prepare your order for shipment.

How do I initiate a product return?

Products must be returned within 30 days of receipt in their original condition, unused, with tags attached, and in their original packaging. For comprehensive return guidelines, visit our Refund and Return Policy page.

How long does it take to receive a refund?

Refunds are processed within 7 days after receiving the returned item(s).

What should I do if my product arrives damaged?

Upon delivery, thoroughly inspect your item(s). If any damage is detected, report it within 48 hours by sending photos to info@modernwellnesstech.com. We'll assist you with necessary repairs or replacements.

What's your Cancellation Policy?

To cancel an order, contact our customer service promptly to avoid return shipping fees. Orders canceled before processing qualify for a full refund, while those canceled after processing are subject to our 30 Day Return Policy and associated return shipping costs. Orders are processed within 1-2 business days. For complete details, visit our Refund and Return Policy page.